A local delivery fee of $15.00 will be added to each order, for each address. Delivery outside of Regina varies from $30.00 and up depending on the proximity of the delivery location. For more information about out of town delivery charges please call during store hours.
Unless requested otherwise by the customer our policy is to contact the recipient to arrange an approximate delivery time. If you do not want us to contact the recipient, please state that in special instructions. If delivery cannot be made, it will be left at a neighbor with a notification on the door of the recipient.
Orders must be received before 12:00 p.m. In the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. PLEASE NOTE, that on Saturdays all orders must be placed by 11:30 am to be same-day delivery. We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee it. We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.
Return & Refund Policy
This is our guarantee to you of high quality upon arrival. We
will make any necessary adjustments within 48 hours of delivery,
if notified within that time
We realize that sometimes plants may just be looking unhappy
or duds, Heavenly offers a 3-day plant exchange policy where if within the
first 3 days a plant starts to die due to an unknown cause it will be replaced
with the same or similar plant. Heavenly Plants does not take responsibility
for acts of:
We also will not replace any:
Imported Tropical Plants from Overseas always considered Final
Sale. We always advised our plant lovers to do their research before
Products shipped via Courier like Canada Pos, DHL, UPS or any
other courier are considered Final Sale.
We always prefer and loved to provide you
replacement of products of equivalent products, but as we always keep in mind
our customers comfort and ease of usages, we happy to refund the same amount in
our gift card only.
Effective Date: 01 November 2022
Heavenly Plants Limited ("Heavenly Plants
Limited," "we" or "us") is committed to protecting the
privacy and security of the information we collect and to being transparent
about the ways in which we collect and process your information. This statement
handling the information we collect from or about you. It applies to the
websites and online services that we operate and that link to this Privacy
Policy (the "Services").
I. COLLECTION OF INFORMATION
We collect the following categories of
information when you use our Services (including when you download or launch
our mobile applications) or when the application is running on your device in
Information you provide directly to us.Contact Information, including
name, alias, maiden name, email address, telephone or mobile phone
number, and address;Sign-In Information, including
username and password, account name, and account number;Profile Information and Survey Responses, including your interests, preferences, physical
characteristics or description, feedback, educational or professional
information, employment, employment history, marital status, date of
birth, age, significant dates such as birthdays, anniversaries, and
religious holidays you may observe;Commercial information, including records of products or services,
purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies;Information about other people, (for example, if you order a gift and want it
sent directly to the recipient) including the recipient's name, address,
e-mail address, and telephone number;Geolocation data;Transaction and Billing Data, including bank account and payment card details,
(credit card number, expiration date, and credit card security code,
where needed to complete a transaction), billing address, delivery
address, signature, transaction history; andCorrespondence you send to usInformation we collect automatically. We collect
internet, electronic activity, and other information automatically from
the devices and browsers that you use, including your device type;
Internet protocol (IP) address; device and advertising identifiers,
probabilistic identifiers, and other unique personal or online identifiers;
time zone setting and location; browser type and version; browser plug in
types and versions; operating system and platform; Internet service
provider; pages that you visit before and after using the Services,
browsing history, and search history; the date and time of your visit;
information about the links you click, pages you view, and advertising you
interact with within the Services and other information about how you use
the Services; the technology on the devices you use to access these Services;
inferences used to create a profile about preferences, characteristics,
psychological trends, predispositions, behavior, attitudes; and standard
server log information. If you or your device experiences an error, we
collect information about the error, the time the error occurred, the
feature being used, the state of the application when the error occurred,
and any communications or content provided at the time the error occurred.
Consistent with your mobile device or app permissions, we also collect geolocation
information including geolocation information derived from your GPS, WiFi,
and Bluetooth signals, IP address, and other device information, photos
stored on your device, contacts from your mobile address book, audio
recordings, and appointments from your calendar.
also receive the categories of information described above from other sources,
including from users of our Services, and third-party services and
organizations. For example, if you access any social media or similar services
through the Services to log in or to share information about your experience on
our Services with others, we may collect information from these third-party
this information, we are not able to provide you with all the requested
services, and any differences in services are related to your information.
may aggregate or de-identify the information described above. Aggregated or
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
use and otherwise process each of the categories of information identified
above for the following business purposes:
provide you with the information, products, and services that you request from
us; to provide the products and services you have ordered to recipients, to
allow you to participate in interactive features of our Services when you
choose to do so; to manage accounts; and to manage our relationship with you,
including providing you with the information, products, and services that you
request from us, and notifying you about changes to our terms or privacy
make suggestions and recommendations to you about things that are similar to those
that you have enquired about or may otherwise be of interest to you, or to send
promotional materials from us or by our affiliates and trusted business
improve our Services and to ensure that content is presented in the most
relevant and effective manner for you and for your device; to administer our
Services, including troubleshooting, data analytics, testing, research,
statistical, and survey purposes; to keep our Services, business, and users
safe and secure; to comply with applicable laws and regulations, and to protect
or exercise our legal rights or defend against legal claims.
we need to collect information by law, or under the terms of a contract we have
with you and you fail to provide that data when requested, we may not be able
to perform the contract we have or are trying to enter into with you (for
example, to provide you with goods or services). In this case, we may cancel a
product or service you have with us.
III. DISCLOSURE OF INFORMATION
are committed to maintaining your trust, and we want you to understand when and
with whom we may share the information we collect.
you access third-party services -- such as social media services, third-party
single-sign-on tools, and mobile platforms for in-app purchases -- through the
Services, these third-party services may be able to collect information about
you, including information about your activity on the Services, and they may
notify your connections on the third-party services about your use of the Site,
in accordance with their own privacy policies.
you choose to engage in public activities on the Services, you should be aware
that any information you share there can be read, collected, or used by other
users of these areas. You should use caution in disclosing information while
participating in these areas. We are not responsible for the information you
choose to submit in these public areas.
Plants Limited does not, and will not without consent, sell your information to
third parties. Heavenly Plants Limited does permit third parties to collect the
information described above through our Service and discloses such information
including but not limited to providing advertising on our Service and elsewhere
based on users’ online activities over time and across different sites,
services, and devices (so-called "interest-based advertising"). The
information practices of these third parties are not covered by this Privacy
IV. ADVERTISING, COOKIES, AND SIMILAR TECHNOLOGIES
you use our Services, we and our third-party advertising partners (including
advertising networks and exchanges, Internet service providers, data analytics
providers, operating systems and platforms, social networks, and entities that
technologies (collectively, "cookies") to collect information from
your browser or device. By using the Services, you consent to our use of
cookies and similar technologies.
following types of cookies are used on our Services:
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit
'do-not-track' signals. Because of differences in how web browsers incorporate
and activate this feature, it is not always clear whether users intend for
these signals to be transmitted, or whether they even are aware of them. We
currently do not take action in response to these signals.
V. INTERNATIONAL TRANSFERS
using the Services and providing us with information, you understand and agree
that we may transfer and store your information on servers located outside your
resident jurisdiction. To the extent you are a resident of a country other than
the United States, you consent to the transfer of such data to the United
do not knowingly collect or sell any information from children, as defined by
applicable law, without parental consent or as otherwise permitted by
VII. DATA RETENTION, SECURITY, AND INTEGRITY
will be retained only for so long as reasonably necessary for the purposes set
out above, in accordance with applicable laws.
maintain reasonable security measures to safeguard information from loss, theft
interference, misuse, unauthorized access, disclosure, alteration, or
destruction. We also maintain reasonable procedures to help ensure that such
data is reliable for its intended use and is accurate, complete, and current.
You should understand that no data storage system or transmission of data over
the Internet or any other public network can be guaranteed to be 100 percent
secure, accurate, complete, or current. Please note that information collected
by third parties may not have the same security protections as information you
submit to us, and we are not responsible for protecting the security of such
Policy, we will revise the "Effective Date" date above and post the
you visit the Services to stay informed of our privacy practices.
IX. CONTACT INFORMATION
contact us at: (306) 559-6299.